Frequently Asked Questions

Everything you need to know about shopping with Big Sky International.

What is the standard shipping timeframe for international orders?

International orders typically arrive within 7 to 14 business days. We provide a tracking number via email as soon as your package departs our global distribution center.

How can I initiate a return or exchange?

We offer a 30-day return policy on all unworn items with original tags. Simply visit our online Return Portal, enter your order number, and print your prepaid shipping label.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size & Fit' guide. We recommend measuring a similar garment you already own and comparing it to our specific brand measurements for the best fit.

What payment methods do you accept?

Big Sky International accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials ethically sourced?

Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize recycled or organic materials whenever possible.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.